Digital Transformation Services


Digital transformation (DT) – the use of technology to radically improve performance or reach of enterprises – is becoming a hot topic for companies across the globe. Executives in all industries are using digital advances such as analytics, mobility, social media and smart embedded devices – and improving their use of traditional technologies such as ERP – to change customer relationships, internal processes, and value propositions.

Focus on the “how” more than the “what.” The most successful transformations we have seen focus as much (or more) on how to drive change as on the detailed content of the change. A compelling transformative vision, with related engagement, governance and KPIs will allow people throughout the enterprise to identify new “whats” to meet or extend the vision.

There are five (5) Dimensions of Digital Transformation (DT)

  1. Operating model transformation: Digital connections to markets and suppliers are integrated
    with internal digital processes and projects. Operations are directly impacted by customer
    requirements and ecosystem opportunities.
  2. Leadership transformation: leaders create a DT vision to guide the optimization of the products,
    services, and experiences provided to partners, customers, and employees. Leaders need to anticipate and develop product and operational innovations that extend market share and
    increase revenue by creating shared digital experiences serving the needs of mobile, socially
    connected, and digitally transformed customers and partners.
  3. Information transformation: perceives data as an asset and information is not only used to inform
    better decisions and optimize operations and products but monetized in the form of products
    and services.
  4. Omni-experience transformation: The interactive experiences between businesses and its
    customers, partners, employees, and things are transforming and needs to be digitally enabled.
    Products and services are increasingly being created to meet unique and individualized
  5. Organization transformation: The sourcing, deployment, and integration of internal (employees)
    and external (contract, freelance, and partner) resources should evolve.

Digital Transformation Services

Our experts can help to develop and implement an effective digital transformation strategy, assist in smooth digital transformation and system integration as well as advise on improvements to your digital customer experience.

Enterprise transformation

At ITB Vision, we are dedicated to guiding businesses through the ever-evolving landscape of enterprise transformation. In today’s fast-paced world, adapting to change and staying ahead of the curve is essential for long-term success.

Customer Experience Transformation

In today’s competitive landscape, exceptional customer experiences are not just a differentiator; they’re a necessity.  By focusing on personalization, seamless interactions, and feedback-driven improvements, we’ll help you create lasting customer loyalty and drive business growth.

Customer service transformation

Revamp your customer service with our transformative solutions. Elevate response times, enhance agent training, and harness AI for smarter interactions. Unleash the potential of exceptional service, turning customers into loyal advocates.

Financial service transformation

Streamline operations, implement digital solutions, and optimize client interactions. Achieve efficiency, compliance, and client trust through tailored strategies. Join us to shape the future of finance for your business.

Workforce transformation

Empower your workforce with transformative strategies. Embrace agility, digitalization, and skill development. Enhance productivity, engagement, and adaptability. Fuel growth and innovation by cultivating a dynamic, future-ready team.

Supply chain transformation

Reimagine your supply chain with us. Leverage data-driven insights, automation, and real-time visibility. Streamline operations, reduce costs, and boost resilience. Navigate global complexities with confidence.